Shipping policy
Thank you for visiting and shopping at Covered S Ranch. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
- All orders are processed within 2-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days.
- Please allow additional days in transit for delivery.
- If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO
Covered S Ranch ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties, and Taxes Covered S Ranch (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Damages
Covered S Ranch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
DELIVERIES
It is your responsibility to immediately inspect all orders for product damage or other issues upon delivery. All issues must be reported within three days of delivery by emailing us at melinda@coveredsranch.com with pictures and a description of the issue. You are also responsible for determining the freshness of the products received. We suggest using a thermometer to ensure the internal temperature of the perishable products is 40° F or below. In the event that the temperature is above 40° F or you have any reason to believe that the perishable product received is not safe to consume contact us at melinda@coveredsranch.com with your concern. To ensure the best quality of the perishable products, we recommend that you immediately freeze the products upon delivery. If you choose to refrigerate the product, please follow shelf life as stated on the product packages. We recommend following the safe food handling directions on the packages, including using a thermometer to ensure all products are cooked to the internal temperature of 165° F. Do not consume any of our products raw. Failure to follow these safe food handling processes and temperature recommendations may increase the risk of food borne illness.
If you are not home for the delivery of your product, the third party courier will leave the package at your door. Our products are all packaged with proper insulation and dry ice to keep the product frozen for a few hours after delivery in normal temperatures and weather conditions. Depending on weather conditions in your area at the time of delivery, we strongly recommend planning ahead to immediately and properly store the products ordered. Anyone at the delivery address who accepts a delivery from us is assumed to be authorized. In these cases, the alternate receiver is under all of the same terms and conditions.
In the case of inclement weather or events beyond our control that adversely impact our ability to deliver your order, we will attempt to deliver your order as soon as it is possible. If a timely delivery of your order is not possible, we may cancel the order and issue you a Credit or refund of the purchase. If there is a delay to your order, we will notify you by email. Please let us know immediately if you would prefer to cancel or reschedule for a later date. You are responsible for paying any shipping and handling.